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PNM urges past-due customers to immediately contact utility

PNM is resuming disconnections as soon as today for residential customers who are past due on their electric bill after the New Mexico Public Regulation Commission has ended the temporary emergency COVID moratorium.

Despite nonpayment, nearly 44,000 customers have been provided power for the last year and a half since the start of the pandemic, according to a news release. These customers are still responsible for paying for the electricity they used. PNM wants to help avoid shut-off situations, but customers must immediately take action by contacting PNM online at PNM. com/help or by calling 888-DIAL-PNM (888342-5766) from 7:30 a.m. to 6 p.m. Monday through Friday.

There are only three ways to avoid disconnection: • Contact PNM to obtain fi nancial assistance to help pay down or possibly pay off your pastdue balance.

• Contact PNM to get on a payment plan to pay over multiple months, so you do not have to worry about bringing your account current with just one payment.

• Immediately pay your past-due balance in full.

Notifi cations of disconnections resuming have been communicated for several months to allow ample time for customers to set up a payment plan and apply for relief funding, the release stated. Starting this week, PNM will be disconnecting an average of 500 to 600 customers statewide per business day. In addition to multiple disconnection notifi cations already provided to past-due customers, PNM will at- tempt to give a fi nal two-day call to customers prior to disconnection.

Disconnections are typically scheduled one day after the “pay no later than” date listed on the fi nal disconnection bill. On the date of disconnection, a no-knock policy will also be in place and no payments will be accepted at the door as COVID safety protocols are still in place.

If your power is disconnected, contact PNM at 888-DIAL-PNM Monday through Friday from 7:30 a.m. to 6 p.m. to make arrangements for payment and reconnection. Power is not disconnected on weekends or holidays.

Disconnecting power is not something PNM wants to do, according to the release. In fact, PNM wants to help customers avoid it. Several thousand customers have recently set up a payment plan with PNM to catch up on their bill, helping them avoid disconnection, but it is critical that millions of dollars of fi nancial assistance is not left on the table for the remaining New Mexicans who need help paying their utility bill.

For fi nancial assistance with your past-due PNM bill, apply online at or call PNM. PNM will review your qualifi cations with the following assistance programs to help pay down, or possibly pay off, your past-due PNM bill. In some cases, programs can be combined to maximize the amount of assistance you receive.

The PNM COVID Customer Relief Fund provides a one-time credit between $50 and $200 for qualifying residential customers.

The PNM Good Neighbor Fund is an emergency assistance fund for PNM customers facing an unexpected fi nancial hardship due to an emergency situation, the release stated. It may be able to help cover part or all of a past-due PNM bill with as much as a $170 credit per income-eligible residential customer. LIHEAP approval is required.

The New Mexico Low Income Home Energy Assistance Program may be able to help low-income families with as much as $550 to pay their electric bill. Final dollar amounts vary.

The Emergency Rental Assistance Program is available to New Mexico renters who are experiencing fi nancial hardship due to the COVID-19 pandemic. The state of New Mexico is helping renters pay their rent, electric bills, gas bills, water and sewer, trash removal, and other expenses related to housing costs such as hotel/motel costs.

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